Lest we forget…humans solve problems
Great quote I just read in “Lean Enterprise Systems: Using IT for Continuous Improvement” authored by Steve Bell (I downloaded the pdf version, but can’t seem to remember from where right now):...
View ArticleThe importance of customer empathy
An importance emphasis in lean is a focus on the customer. Dev Patnaik has released a book called "Wired to Care: How Companies Prosper When They Create Widespread Empathy" (web site, book). I’ve...
View ArticleProblem Solving 101
Dan Roam of "The Back of the Napkin Blog" discusses a new book on his blog called Problem Solving 101 by Ken Watanabe. The book was originally written in Japanese, but after great success in Japan...
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