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Lest we forget…humans solve problems

Great quote I just read in “Lean Enterprise Systems: Using IT for Continuous Improvement” authored by Steve Bell (I downloaded the pdf version, but can’t seem to remember from where right now):...

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The importance of customer empathy

An importance emphasis in lean is a focus on the customer.  Dev Patnaik has released a book called "Wired to Care: How Companies Prosper When They Create Widespread Empathy" (web site, book).  I’ve...

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Problem Solving 101

Dan Roam of "The Back of the Napkin Blog" discusses a new book on his blog called Problem Solving 101 by Ken Watanabe.  The book was originally written in Japanese, but after great success in Japan...

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